Response Time Analytics

Detailed analysis of your query response patterns and performance

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4.2h
Average Response
3.1h
Median Response
45
Within 1 Hour
142
Within 24 Hours
8m
Quickest Response
18.5h
Slowest Response

Response Time Goal Progress

On Track
4.2h
Current Average
3.5h
Target Average
68.2%
Progress
End of semester
Deadline

Response Time Distribution

< 1 hour
45(28.8%)
Satisfaction: 4.9/5
Typical queries: Appointment scheduling, Quick clarifications
1-4 hours
42(26.9%)
Satisfaction: 4.6/5
Typical queries: Assignment questions, Grade inquiries
4-12 hours
35(22.4%)
Satisfaction: 4.3/5
Typical queries: Technical issues, Complex academic topics
12-24 hours
20(12.8%)
Satisfaction: 4/5
Typical queries: Project guidance, Research questions
> 24 hours
14(9%)
Satisfaction: 3.2/5
Typical queries: Complex technical problems, Policy interpretations

Priority Performance

High Priority31 queries
Avg Time
1.8h
Target
2.0h
Meeting Target
89.2%
Medium Priority87 queries
Avg Time
4.6h
Target
6.0h
Meeting Target
76.3%
Low Priority38 queries
Avg Time
8.1h
Target
12.0h
Meeting Target
82.1%

Weekly Trends

Week of Jul 7
Avg: 5.2h
↓ 8.5%
Week of Jul 14
Avg: 4.8h
↓ 7.7%
Week of Jul 21
Avg: 4.2h
↓ 12.5%