Query Analytics Deep Dive

Detailed analysis of student queries and your response patterns

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156
Total Queries
91.7%
Resolution Rate
4.2h
Avg Resolution Time
4.6/5
Satisfaction Score
23.4%
Follow-up Rate
3
Peak Hours

Queries by Category

Academic
68📈
Avg Time
3.8h
Satisfaction
4.7/5
Share
44%
Technical
34📉
Avg Time
6.4h
Satisfaction
4.3/5
Share
22%
Administrative
28➡️
Avg Time
2.1h
Satisfaction
4.8/5
Share
18%
Appointment
16📈
Avg Time
30m
Satisfaction
4.9/5
Share
10%
Course-related
10➡️
Avg Time
5.2h
Satisfaction
4.4/5
Share
6%

Priority Analysis

High Priority31
Avg Resolution
2.1h
Share
20%
Escalation
12.9%
Medium Priority87
Avg Resolution
4.8h
Share
56%
Escalation
5.7%
Low Priority38
Avg Resolution
8.2h
Share
24%
Escalation
2.6%

Course Breakdown

CS101

Total Queries:102
Resolution Rate:94.1%
Avg Response:3.8h
Common Topics:
Assignment HelpGrading QuestionsTechnical Issues

CS201

Total Queries:41
Resolution Rate:87.8%
Avg Response:5.2h
Common Topics:
Algorithm ComplexityData Structure ImplementationProject Guidance

CS401

Total Queries:13
Resolution Rate:92.3%
Avg Response:4.1h
Common Topics:
Software DesignTesting StrategiesDocumentation